Mirax Casino Privacy Policy
This Privacy Policy explains how Mirax Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It applies to players and visitors accessing Mirax Casino from Australia and should be read together with our Terms and Conditions and other applicable notices.
Mirax Casino respects your privacy and aims to handle personal information in a transparent and responsible way. By using our website or services, you acknowledge the practices described below. Where you provide information about another person, you should ensure that you are authorised to share it with us.
Information We Collect
The information collected by Mirax Casino depends on how you interact with our website and services. Some information is provided directly by you, while other information is generated automatically when you use the platform.
- Identity details, such as your name, date of birth and country of residence.
- Contact details, including your email address and other information used to communicate with you.
- Account details, login credentials, preferences and records of account activity.
- Verification information required to confirm identity, age, eligibility or ownership of a payment method.
- Transaction information, including deposits, withdrawals, bonuses, wagering activity and payment status.
- Technical data, such as your IP address, device type, operating system, browser, language settings and general location information.
- Usage data relating to pages visited, features used, session activity and interactions with our communications.
- Information you submit when contacting support, reporting an issue or providing feedback.
Mirax Casino may also receive information from service providers that assist with identity verification, payment processing, fraud prevention, analytics or technical operations. We only seek information that is reasonably relevant to providing, securing and managing our services.
How We Use Personal Data
We use personal information for clear and legitimate business purposes connected with operating Mirax Casino. These purposes may include:
- Creating and administering your player account.
- Confirming that you meet the minimum age requirement of 18 years and checking other eligibility criteria.
- Processing deposits, withdrawals, refunds and other account transactions.
- Providing games, account features, customer assistance and service communications.
- Detecting and preventing fraud, money laundering, unauthorised access, collusion and other harmful or unlawful activity.
- Maintaining platform security, troubleshooting faults and improving website performance.
- Understanding how visitors use our website so that content and functionality can be developed responsibly.
- Managing promotions, where permitted and where you have the appropriate communication preferences.
- Complying with applicable legal obligations, court orders, regulatory requests and responsible gaming procedures.
- Establishing, exercising or defending legal rights and resolving disputes.
Where required, we rely on your consent for a particular activity. In other situations, processing may be necessary to provide a service you have requested, protect the security of the platform, comply with an obligation or pursue a legitimate operational interest. You may withdraw consent for consent-based processing, although this may affect the availability of certain features.
Cookies and Similar Tools
Mirax Casino uses cookies, software development tools, pixels and related technologies to support website operation and understand how the platform is used. These technologies may remember settings, maintain sessions, measure performance and help identify unusual activity.
- Essential technologies support account access, security, navigation and core functions.
- Preference technologies remember choices such as language, display or session settings.
- Analytics technologies provide aggregated information about visits, traffic sources and interactions.
- Marketing technologies, where used, may help measure campaigns or present more relevant communications.
You can often control cookies through your browser or device settings. Blocking essential cookies may prevent parts of the website from working correctly. Where a consent tool is provided, your selections can be adjusted in accordance with the options shown there. Cookie information may be linked with account or device data when this is necessary for security or service administration.
When Information Is Shared
Mirax Casino does not sell personal information as a standalone commercial product. Information may be disclosed to carefully selected recipients when necessary to operate the service, meet legal responsibilities or protect players and the platform.
- Payment providers and financial service partners that process transactions.
- Identity, age verification, fraud monitoring and risk management providers.
- Technology, hosting, security, analytics and customer support suppliers.
- Professional advisers, auditors, insurers and business partners acting under appropriate confidentiality obligations.
- Authorities, courts or other recipients where disclosure is required or reasonably necessary under applicable law.
- Potential purchasers or successors in connection with a merger, restructuring, sale or transfer of part of our business.
Third parties are expected to use information only for the purposes for which it is provided and to apply suitable safeguards. Some providers may process information on our behalf, while others may act independently under their own privacy notices.
Protecting Your Information
Mirax Casino uses administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, encryption or secure transmission methods, monitoring systems and staff confidentiality requirements.
No website, network or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised account activity. We may restrict access or require additional verification where we identify a security risk.
How Long We Keep Data
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy. The retention period depends on the nature of the information, the reason it was collected, the status of your account, transaction requirements, dispute risks and any applicable legal or compliance obligations.
When information is no longer required, it may be deleted, anonymised or securely archived. Some records may need to be retained after account closure to prevent fraud, resolve disputes, demonstrate compliance or preserve financial and operational records. Retention does not mean that all information remains actively accessible or used throughout the full period.
Your Privacy Choices
Depending on your circumstances and applicable privacy rules, you may have rights relating to the personal information held by Mirax Casino. These may include the right to request access to information, seek correction of inaccurate details, ask for deletion where appropriate, object to certain processing or request limits on how information is used.
You may also be able to update account details through available account settings or unsubscribe from promotional communications by using the relevant option in a message. Service, security and transaction notices may still be sent when they are necessary to administer your account.
Requests should include enough information for us to identify the relevant account and understand what you are asking for. We may need to verify your identity before responding. Rights are not absolute, and a request may be limited or declined where this is permitted or required by law, where it would affect another person or where records must be retained for legitimate reasons.
External Providers and Links
Our website may contain links, integrations or functions supplied by third parties. These services may include payment facilities, verification tools, analytics products, advertising platforms and social media features. If you access an external service, that provider may collect information under its own terms and privacy policy.
Mirax Casino is not responsible for the privacy practices, content or security of independent websites and services that we do not control. Before submitting personal information to an external provider, you should review its privacy information and consider whether you are comfortable with the stated practices.
Information Sent Overseas
Some Mirax Casino suppliers, group entities or technology systems may be located outside Australia. As a result, personal information may be accessed, stored or processed in another country when needed to provide services, maintain systems, process transactions or conduct security checks.
International handling may be subject to privacy protections that differ from those in Australia. We take reasonable steps to select suitable providers, apply contractual or operational safeguards and limit overseas access to information needed for the relevant purpose. By using the service, you acknowledge that international processing may occur where required for the operation and protection of Mirax Casino.
Changes to This Policy
Mirax Casino may update this Privacy Policy when our services, technology, business arrangements or privacy practices change. An updated version will be made available through the website, together with a revised effective date where appropriate.
Changes will apply from the time they are published unless a different date is stated. You should review this page periodically, particularly before continuing to use your account after a significant update. Where a change materially affects your rights or the way information is handled, we may provide additional notice when appropriate.
Contacting Mirax Casino
If you have a question about this Privacy Policy, want to make a privacy request or believe that your personal information has been handled incorrectly, contact Mirax Casino at [email protected]. Please provide a clear description of your request and avoid sending unnecessary sensitive information in your initial message.
We will review privacy enquiries and may request further details to confirm your identity and protect account security. If you are dissatisfied with our response, you may consider contacting the relevant privacy authority or seeking independent advice about the options available to you in your circumstances.
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